Frequently asked
questions

AnchorStack has no minimum sales requirements, so you can get started at any stage.

As your sales grow, the benefits of order fulfilment increase—saving you more time, reducing costs, and improving efficiency.

We don’t set a strict limit on the number of orders we can fulfil, as capacity depends on factors like staffing, seasonality, and warehouse space.

If you’re handling over 1,000 orders a day, get in touch with us and we’ll work with you to find the best way to support your needs.

We offer flexible 30-day rolling contracts, so you’re never tied into a long-term commitment.

We also offer annual plans for businesses looking for longer-term stability, with a fair usage policy that gives you the flexibility to grow.

We know your sales can exceed expectations—and that’s something we encourage. If your order volumes increase, we’ll work with you to ensure we can continue supporting your growth.

There’s no one-size-fits-all answer—it depends on your order volumes and how much time you’re spending managing fulfilment yourself.

If you’re unsure whether now is the right time to switch, get in touch with our team. We’ll be happy to talk through your needs and help you decide whether fulfilment is right for your business.

There are no minimum order volumes, and our flexible 30-day rolling contracts mean you can try our service without being tied into a long-term commitment.

Whether your current provider can’t keep up with your growth or you’re simply ready for a better service, switching to AnchorStack is simple.

We’ll handle the transition with you every step of the way. Send your stock to our warehouse, connect your eCommerce platforms to AnchorStack, and keep selling as normal while your existing supplier runs down their remaining stock.

Once you’re ready, you switch on the integrations and AnchorStack takes over—helping you move to a better fulfilment service with minimal disruption to your business or customers.

Ready to make the switch? Click on a plan to get started.

We typically fulfil small to medium-sized products that can be easily handled and shipped with our courier partners.

Our maximum package weight is 50kg, and as a general guide, if one person can safely move the package, we can probably handle it.

These are just guidelines, so if you’re unsure whether we can fulfil your products, get in touch with our team. We’ll take a look at your specific requirements and give you a clear answer.

In most cases, we can have you up and running within 24 hours of your stock arriving at the required warehouse.

The exact setup time depends on the number and complexity of your products.

If you have a large number of SKUs, multiple product variations, or a more complex product range, get in touch with us. We’ll review your requirements and give you an accurate timeframe from your stock arriving to your first orders being fulfilled.

We’re committed to delivering the best value for your order fulfilment needs.

Rather than offering a one-size-fits-all pricing model, we work with you to understand your requirements and create a solution that works for your business.

We believe in being transparent about our pricing, with no unnecessary services or hidden costs.

As your business grows and your needs change, your fulfilment requirements may change too. That’s why we offer the flexibility to add additional services and value-added options when you need them, rather than paying for services you don’t currently require.

Our goal is simple: a flexible fulfilment solution that grows with your business and delivers value at every stage.

Pick and pack fulfilment is another term for order fulfilment.

Our warehouse team picks the products your customer has ordered, carefully packs them together, and gets the order ready to be shipped.

We have extensive experience supporting businesses with seasonal peaks.

Whether you’re preparing for a busy summer selling garden furniture or dealing with a surge in orders over Black Friday and Christmas, our fulfilment service is built to handle the extra demand.

We’ll help keep your orders moving, even during your busiest periods, so you can focus on making the most of your peak sales.

Yes. We offer a full-service fulfilment solution, taking care of your orders from start to finish.

We’ll pick and pack your products, ship them to your customers, and even receive and process returns back into our warehouse.

Yes. We integrate directly with your multi-channel stores, allowing orders to flow seamlessly into AnchorStack without the need for manual input.

If you don’t see your store or sales channel listed, just let us know. You can request a new integration and we’ll look at how we can support you.

Our FAQ is always growing. If you can’t find the answer to your question, please get in touch with us and we’ll be happy to help.